Frequently Asked Questions (FAQs)

1. What materials are your products made from?

Our products are crafted from high-quality materials. For example, our pillows and keychains are made of velvet-velour fabric with hypoallergenic holofiber filling, and they feature durable, vibrant double-sided prints applied using sublimation.

2. How do I place an order?

You can place an order directly on our website by selecting the desired product, size, and design, and then proceeding to checkout.

3. What sizes are available for pillows?

Our pillows come in various sizes, ranging from 35 cm to 180 cm. Detailed size information is provided in the product descriptions.

4. Do you ship internationally?

Yes, we offer free shipping worldwide! Orders are typically delivered within 2–7 days, regardless of your location.

5. How long does processing and delivery take?

Orders placed before 2:00 PM will be shipped the same day. For orders placed after 2:00 PM, shipping will occur the following business day. Delivery typically takes 2–7 days depending on your location.

6. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number to monitor its status.

7. How do I care for pillows and keychains?

Pillows: Machine washable using a gentle cycle. Avoid bleach or harsh detergents to maintain fabric quality.
Keychains: Wipe with a damp cloth or machine wash if necessary to keep them clean and vibrant.

8. What is your return policy?

We accept returns for defective or damaged items within 14 days of receipt. However, custom-designed products are non-returnable. For more details, please check our Return Policy.

9. How can I contact customer support?

You can reach us via email at support@example.com or use the contact form on our website. We aim to respond within 24 hours.